I built it. I broke it. I fixed it. Now I teach it.

I spent nearly fifteen years inside UKG — not watching from the sidelines, but as the person actually architecting the benefits infrastructure that thousands of companies depend on every single year.

I built the ACA autopopulation engine. I engineered the PlanSource Benefits Admin integration. I led escalation resolution for some of the most complex benefits configurations in the platform's history. Before that, I spent nine years in HR and benefits administration for the City of Miramar — managing benefits for police, fire, and public works employees, where a benefits error has real human consequences.

I know where the bodies are buried. More importantly, I know how to explain exactly why they got there.

What I have learned — about how the technology is built, how implementations go wrong, how employees get lost, how HR teams get set up to fail — does not belong locked inside a consulting retainer. It belongs in the world.

So that is where I am putting it.

I am a benefits technology advisor, researcher, educator, and speaker. My job is to close the distance between how benefits technology works and how it is supposed to serve people. I do that through content, courses, and showing up in rooms where decisions are being made.

I am based in South Florida, which explains the energy. I have a son named Josh who just turned 18 (somehow), a cockapoo named Charlie, and a running list of things about open enrollment that nobody ever taught me that I am now actively teaching everyone else.

Why teaching, not consulting?

Because the problem is not that people need someone to fix things for them. The problem is that they never got the information they needed to fix things themselves.

I spent fifteen years watching the same gaps show up at every level. Product teams building without understanding how benefits are actually administered. HR leaders making platform decisions without understanding what the platform can and cannot do. Benefits admins handed a login and a deadline. Employees sitting in open enrollment, terrified of making the wrong choice, with no one to explain what any of it means.

Consulting fixes one client at a time. Teaching fixes the whole thing.

That is why I am here.

The background that makes this possible

Inside UKG (15 years)

Platform architect and escalation specialist. Built the ACA autopopulation engine and PlanSource integration. Assigned to the organization's most complex Benefits client escalations. Presented at Connections — Ultimate Software's annual conference — on Benefits configuration best practices. Panelist on multiple product release webcasts.

Earlier career

Chemical engineering (Procter & Gamble), manufacturing management. A background in process thinking and root cause analysis that informs how I approach every escalation.

Before UKG — City of Miramar (9 years)

HR and Benefits administration for police, fire, and public works employees — one of the most complex and high-stakes Benefits environments that exists. Benefits errors there have real human consequences. That context shapes how I work.

Credentials

  • CEBS Fellow — highest credential in employee benefits

  • PMP — Project Management Professional

  • Licensed Life & Health Agent — Florida

  • DPA, Doctorate in Public Administration, Nova Southeastern University

  • MBA , Johns Hopkins University

  • MS, Information Technology & Data Analytics, Nova Southeastern University

  • BS Chemical Engineering, Howard University